In the rapidly evolving world of retail media, understanding how to measure and optimize in-store advertising is crucial. Chapters 3 and 4 of the IAB’s Digital Out of Home (DOOH) & In-Store Retail Media Playbook offer deep insights into defining in-store retail media metrics and comprehending the complexity of in-store impressions. This blog provides essential guidance for brands and retailers aiming to enhance their in-store marketing strategies.
Holistic and Focused Measurement
“When considering the measurement of in-store activity, it needs to be considered as both a single-focus (measuring the impact of the tactic in consideration), as well as holistically—how the in-store activity performs in relation to the full omnichannel marketing activity. The in-store activity not only needs to be considered as part of the whole, but also how it impacts and is impacted by other out-of-store and online activity.”
Measuring in-store activity requires a dual approach:
Both approaches are essential for a comprehensive view of marketing effectiveness, ensuring in-store activities align with onsite and offsite efforts.
Measurement Methodologies
“As retail media evolves, measurement and optimization remain at the forefront, ensuring that strategies not only resonate with consumers but also drive measurable results.”
There are two primary methodologies for measuring audience exposure to in-store retail media advertisements:
“The metrics we analyze and consider in evaluating performance have to be thought about from each of these points of view, as well as to the overall experience of the shopper with the tactic – which will impact everyone.”
Accurately measuring the effectiveness of in-store campaigns involves several metrics:
The Impression Multiplier is a factor applied to ad play counts to estimate the number of shoppers exposed to an ad. It considers:
This multiplier provides a more accurate count of meaningful impressions, enhancing ROI analysis, strategic content placement, and customer engagement.
“Each Screen or Media Device should be assigned a unique Impression Multiplier based on a number of factors including Venue and Zone foot traffic, field of view, and exposure time, and may additionally vary based on the time of day.”
The impression multiplier is found using the following:
By applying the impression multiplier, brands can:
“With the application of an Impression Multiplier, retailers and brands can achieve a more nuanced understanding of their in-store advertising performance.”
Each retail venue is divided into zones to refine the physical location of media and differentiate contextual exposure to shoppers. Zones are classified to ensure consistent measurement and comparison across different retailers.
“Zones must be overlayed to allow for Exposure and Dwell Time to be applied through location-based foot traffic, screen specific sensors, or other verifiable positioning technology.”
Various technological solutions are available (In-Store Communication, Digital Out of Home, Retail Media, and End-cap/Self Activation) for enhancing retail operations and advertising strategies. Below are key measurement considerations for those technologies:
“The decision to implement any of these technologies rests solely with the retail owner. Each retailer may adopt these technologies based on their specific needs and strategic goals.”
Beyond simple impression counts, measuring engagement quality and interaction with in-store media offers valuable insights into consumer interest and campaign performance. Metrics such as dwell time, interaction rates with touchscreens, QR code scans, and responses to audio messages should be considered across all formats. These metrics help in understanding how many consumers are engaging with the content and how deeply they are engaging with it, providing a basis for optimization and creative refinement, but how deeply consumers are engaging with the content, providing a basis for optimization and creative refinement.
Understanding and accurately measuring in-store retail media is vital for optimizing marketing strategies. By leveraging the insights and methodologies outlined in Chapters 3 and 4 of the IAB’s DOOH & In-Store Retail Media Playbook, brands and retailers can enhance their in-store advertising efforts, driving better engagement and higher ROI.
Be sure to check out Vibenomics’ latest whitepaper, In-Store Impressions Unlocked, to discover how to overcome inconsistent measurement methods to navigate in-store audiences and gain accurate audience insights!
Vibenomics, a Mood Media Company, is the leading in-store digital provider with an in-store network that reaches over 170 million monthly unique shoppers and 1 billion monthly shopping visits in the United States. Our platform provides a single, all-in-one retail media network, empowering advertisers to deliver an on-premise experience and connect with consumers via display, audio, and experiential channels.
Ready to elevate your retail media strategy with in-store audio? Click here to engage with Vibenomics today.
In today’s retail landscape, the in-store experience has transcended mere transactions to become a pivotal aspect of consumer engagement and brand loyalty. The IAB Digital Out of Home (DOOH) & In-Store Retail Media Playbook is an invaluable resource for brands and retailers seeking to elevate their in-store environments through strategic partnerships and innovative marketing tactics. This playbook provides key takeaways on how to leverage various in-store media, including impactful in-store audio.
The Importance of Merchandising & In-Store Shopper Marketing
Promotion is a cornerstone of effective in-store shopper marketing, encompassing a range of strategies to raise awareness and generate interest in products. According to the playbook, promotion includes:
These promotional efforts inform customers about products and offers to help create a sense of urgency or exclusivity that can drive sales.
Enhancing In-Store Marketing & Collaboration
In-store marketing engages customers right when they enter a store, using techniques such as point-of-sale displays, in-store promotions, audio, and signage to attract attention and encourage purchases. Collaboration between merchants and marketing teams is crucial for optimizing in-store space, referred to as “white space.” Proper collaboration involves strategic planning to make the most of the available retail space, ensuring products are displayed to maximize visibility and appeal.
“Visual merchandising, category management, strategic product placement, timely audio messages, and thematic digital and physical displays can significantly impact sales and customer experience.”
The playbook underscores the importance of evaluating the addition of digital screens or speakers by considering their value to the customer experience and identifying which department benefits the most, helping clarify their role in influencing purchase decisions.
Addressing Complexity & Challenges
With the rise of digital technologies, the role of media in shaping merchandising and in-store marketing has grown exponentially. These innovative strategies offer new ways to engage customers, providing dynamic content that can influence purchasing decisions. These technologies enhance the customer experience and provide retailers with valuable customer preferences and behavior data. However, the playbook notes that –
“The advent of technologies enabling reverse attribution metrics opens a new frontier in understanding the consumer journey from ad exposure to in-store action.”
Leveraging Different Advertising Formats
Audio advertising in stores is a powerful tool to influence at-shelf decision-making and impulse shopping. It goes beyond background music or spoken messages, integrating with a brand’s overall in-store digital campaign to influence purchasing behavior. 73% of shoppers who hear a Vibenomics advertisement in-store purchase the advertised product or a similar one. (Vibenomics In-Store Advertising Report – Suzy Market Research, April 2024)
“Audio messaging can also drive shoppers into the aisle to purchase an item based on that virtual experience.”
Retailtainment and Experiential Activations
Retailtainment and experiential activations transform the in-store shopping experience into an engaging and memorable event.
“In-store audio plays a crucial role in these activations, enhancing the atmosphere and guiding customers through their shopping journey.”
The playbook highlights examples of “in-aisle options being developed to bring screens into the aisle,” with audio messaging driving shoppers to specific locations within the store.
Conclusion
Enhancing the in-store experience requires a multifaceted approach. From innovative merchandising strategies to effective collaboration between departments and the strategic use of in-store audio and other digital technologies, retailers have numerous tools to create a compelling and engaging environment that drives sales and fosters brand loyalty.
Stay tuned for part two, where we will dive into defining in-store retail media metrics and understanding the complexity of in-store impressions. This upcoming section will provide deeper insights into measuring the impact of in-store advertising, a critical component for any brand or retailer aiming to optimize their in-store marketing strategies. Speaking of measuring the impact of in-store advertising, be on the lookout for a revolutionary whitepaper, authored by industry leaders, that will reshape the way brands and retailers view in-store impressions!
Vibenomics, a Mood Media Company, is the leading in-store digital provider with an in-store network that reaches over 170 million monthly unique shoppers and 1 billion monthly shopping visits in the United States. Our platform provides a single, all-in-one retail media network, empowering advertisers to deliver an on-premise experience and connect with consumers via display, audio, and experiential channels.
Ready to elevate your retail media strategy with in-store audio? Click here to engage with Vibenomics today.
In today’s competitive retail landscape, capturing consumers’ attention is more challenging than ever. However, new data collected by Vibenomics through Suzy Market Research sheds light on the effectiveness of in-store advertising, particularly in-store audio, in reaching and influencing consumers. This data, gathered in April of 2024, surveyed shoppers of a leading Midwestern supermarket. The sample included men and women, ages 18+, who identified as primary or shared household shoppers. The data revealed the significant impact in-store advertising has on consumer behavior.
In-Store Advertising Captivates Consumers
The data shows that 73% of shoppers noticed the audio played by Vibenomics in-store, while 71% noticed digital displays and screens. This high level of awareness and attentiveness demonstrates the value of in-store advertising for brands and retailers, as it effectively captures consumers’ attention in a busy retail environment.
Further analysis reveals why in-store audio catches shoppers’ attention:
These insights highlight how in-store audio effectively engages consumers and drives them to take action.
Moreover, the data indicates that in-store advertising prompts action among shoppers. After hearing the ad, 76% of shoppers located the advertised product in the store, and 73% purchased the advertised product or a similar product. This data highlights the persuasive power of in-store advertising to drive sales and influence purchase decisions.
Interestingly, the impact of in-store advertising extends beyond the physical store. After hearing the audio ads:
This data demonstrates the importance of a cohesive omnichannel marketing approach, where in-store advertising is crucial in driving onsite and offsite engagement.
Furthermore, shoppers find in-store advertising engaging, memorable, and persuasive. The Vibenomics Creative Studios team can be innovative with the audio creative by incorporating catchy jingles, humorous elements, and unique sound effects to capture the shoppers’ attention.
These findings underscore the effectiveness of in-store advertising in creating a lasting impression on consumers and influencing their purchasing decisions. By leveraging the power of sensory engagement, retailers can significantly enhance the shopping experience and drive sales.
The data collected by Vibenomics and Suzy Market Research demonstrates the effectiveness of in-store advertising, particularly in-store audio, in engaging consumers and driving sales. With a high level of noticeability, the ability to influence action, impact omnichannel activity, and entertain, inform, and persuade shoppers, in-store advertising emerges as a powerful tool for brands and retailers looking to enhance their marketing efforts. By leveraging the unique advantages of in-store advertising, brands can effectively reach consumers and drive sales.
Vibenomics, a Mood Media Company, is the leading in-store digital provider with an in-store network that reaches over 170 million monthly unique shoppers and 1 billion monthly shopping visits in the United States. Our platform provides a single, all-in-one retail media network, empowering advertisers to deliver an on-premise experience and connect with consumers via display, audio, and experiential channels.
Ready to elevate your retail media strategy with in-store audio? Click here to engage with Vibenomics today.
Source: Vibenomics In-Store Advertising Suzy Market Research Report, April 2024
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